Refund policy
Returns & Exchanges
Need to return or exchange your order? We have a 10-day return policy, which means you have 10 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. This does not apply to clothing or items sold in store by partnered retailers, only store credit/exchanges.
To start a return or exchange, you can contact us at info@possecompany.com or via WhatsApp (246)234-7500.
If any of your jewelry tarnishes or breaks within less than 3 months of purchase, please contact us with your order # and a photo of the jewelry item and we will assist you.
KINDLY NOTE
- Sale items are final
- Custom items and special orders are sourced and made just for you, so we can’t return or exchange them. We hope you understand!
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We understand that accidents happen! Repairs are free of charge.
Reach out to us if you’d like to request a repair; we will be happy to assist where possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), sale items, gift cards and personal care goods (such as beauty products and underwear). Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Hold Policy
Kindly note that we are unable to hold items sold in store or online at this time.