Frequently Asked Questions
DO YOU OFFER LOCAL DELIVERY?
Yes, delivery is available islandwide! View our Local Delivery page for rates.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
If your order is placed between 10am and 4pm during on our business days (Mon-Sat), you can pickup within 30 minutes of placing your order. Once order processing is complete, we will send a “Ready For Pickup” message to you via the contact information you provided.
Delivery orders need to be placed before 11am on Monday - Friday to receive same-day delivery.
Delivery on Saturdays is available for St.Michael locations, or at an additional fee for other locations, and must be placed before 11am on Saturday.
Delivery orders placed after 11am on Monday-Friday, will be delivered the next business day. Orders placed on Sunday or bank holidays, will be delivered on the next available business day.
DO YOU HAVE AN ACTUAL STORE?
YES! Our first boutique is finally open in St.Michael, Barbados! Open Monday - Saturday from 10am - 5pm. Visit us in store:
https://maps.app.goo.gl/S9BvLprsmhT8LQb79?g_st=ic
DO I NEED A CREDIT CARD TO PLACE AN ORDER ONLINE?
No, you don’t need to use a credit card to place an order online. We have many payment options available including:
- cash on arrival/delivery
- CIBC 1st Pay
- Bank transfer
- Debit/Credit Card (in-store only)
WHAT IF THE PRODUCT I ORDERED DOESN’T FIT?
We will happily extend or shorten the product to your liking. Reach out to us via email (info@possecompany.com) or WhatsApp (246)234-7500 for assistance.
HOW DO I PREVENT TARNISHING?
We recommend removing jewelry before showering or going to bed to prevent damage. With the proper care, your piece will maintain its luster for many years.
WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER?
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! We also want to make sure you get our email confirmation as a record of the order.
WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?
Though our confirmations are not spam, check there first. If the email isn’t there, please call our customer service team at (246)234-7500 or eMail info@possecompany.com. Don't forgot to add us in your safe Email List.
I PUT THE WRONG DELIVERY ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?
If you receive an order confirmation email and notice a mistake with the order, please contact us at (246)234-7500 via WhatsApp or Call or eMail info@possecompany.com. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).
CAN I RETURN OR EXCHANGE FINAL SALE MERCHANDISE?
Final sale merchandise can’t be returned or exchanged, but if there is a problem with sizing or need for a repair, we are happy to assist. Please contact us via email or WhatsApp to explore this option.
DO YOU MAKE CUSTOM ORDERS?
If you have an idea for specific style of jewelry, a special gemstone or pendant style in mind, or you’d like to request a piece that is currently sold out, please contact us directly for assistance.
However, we do not offer custom name jewelry or body jewelry at the moment. We are definitely working on it for the future!
WHERE DO I ENTER A COUPON CODE?
A coupon/discount code box should be located in your cart.
There is also a coupon/discount code box located in your Order Summary dropdown and Payment section at checkout.
WHAT IF I FORGOT TO USE COUPON CODE?
Contact us via email at info@possecompany.com or call us at: (246)234-7500 with your order number and we will apply the coupon discount for you if your order is placed within the valid time for the coupon.
